airports

Kansai International: The airport that’s never lost a passenger’s bag

One of the many things we love about Japan is its amazing customer service, from intelligent packing to omnipresent station attendants who pop out of the walls to help you.

So we weren’t too surprised to hear that an airport in Japan has been judged to be the best airport in the world for baggage handling. And the details of the top-notch service that helped Kansai International Airport clinch the title are really quite impressive. For starters, the Osaka airport hasn’t lost a single item of luggage in over 20 years.

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Narita Airport’s new budget terminal has running track floors, mattress-inspired sofas 【Video】

Narita Airport is the Tokyo area’s largest access point for air travelers. This month, the terminal added a new terminal specifically designed for low-cost carriers and budget travelers, but as this sneak peak video shows, affordable can overlap with innovative and stylish, as Terminal 3 is set to prove that you don’t have to spend big to help people travel in ease and comfort.

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Oblivious tourists wander back into Japanese airport’s departure area, mass chaos ensues

Delays at airports are often inevitable due to congested air traffic or technical difficulties, or because the evil cabal of airline operators deemed it time for more delays. Whatever the reason, it’s certainly frustrating to have to wait an extra hour on the tarmac while children scream, people shuffle around, and someone possibly has an Alec Baldwin-esque outburst.

But these woes are nothing compared to what people at Japan’s Naha Airport endured when three tourists accidentally wandered back into the departures area and single-handedly put the entire airport on lockdown March 9.

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I thought everyone was exaggerating about how great the airport in Seoul was until I actually went there

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Since I live on the Upper East Side of Manhattan, I try to fly out of New York’s LaGuardia Airport whenever I can. It’s just a 15-minute cab ride, and I can get through security quickly.

But, boy, is it a dump, especially in the United Airlines terminal. There’s an Au Bon Pain, but it’s really just a chow line without the regular storefront you see in most airports. That’s about it.

So the bar was set low when I flew to Incheon International Airport in Seoul, South Korea, on a recent business trip. Still, I had a lot of people, including two of my Korean colleagues, tell me it was the best airport in the world (it was ranked the world’s second-best airport by Skytrax, a high honor).

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North Korean Souvenirs Unwelcome in Japan, Travelers Must Throw Everything Away

Our correspondent who travelled to North Korea recently met with an unwelcome reception at Narita airport as he returned via Beijing.  “Customs officials, without any idea it was about to happen, spent about 10 minutes going through my things” he described. “It’s a sketchy country, so I guess they have to do these things, but still – it’s disappointing.”

The result of the search was that he had to give up every single souvenir he got in North Korea.

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