Airports and airlines frequently get a bad rap. The internet alone has more complaints about air travel than and episode of Evening at the Improv. However, buried deep among the stories of security gropings, crushed luggage and delayed flights lie some uplifting stories to restore your faith in humanity.
A while back we reported on JAL’s kind move to provide specialized guitar cases free of charge. That’s swell, but this story about what happened to our reporter Kuzo on his return flight on ANA after eating some dancing squid will brighten your day and remind you what customer service is all about.