customer service

Many in Japan ask, “Why don’t our train ticket machines just ask us for our destination?”

Most Japanese machines adhere to the philosophy that traveling is not about the destination, but the journey.

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Flight attendants help man transporting wife’s ashes, move Japanese Twitter to tears

How one man’s heartbreaking flight turned into one of his most memorable.

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What if we told you this badly Photoshopped image isn’t Photoshopped at all?

Nothing fishy about this photo at all.

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Why is Japanese customer service so amazing? Because in Japan it’s one strike and you’re out

Warmhearted hospitality plus unforgiving customers equals the world’s highest service standards.

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McDonald’s Japan branch wants employees to literally smile for the cameras recording their faces

Fast food location’s Smile Improvement training is keeping an extremely close eye on employee conduct.

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Tokyo Disneyland employees are willing to take your bloody tissues off your hands, guest reveals

Hardcore hospitality recalled in comical recreation.

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National Garden employee says he let 160,000 foreigners in for free because he was scared of them

Sometimes it pays to look intimidating.

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Top 3 most feared customers according to former phone sales rep

Who beats out religious proponents and yakuza for the most feared customer to encounter at a mobile phone counter?

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5 things about Japanese customer service that surprise foreign visitors

In Japan, the customer is God, and sometimes that means going above and beyond to please with distinctive styles of service.

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Japanese commenters applaud tweet denouncing over-entitled customers

When “the customer is God” starts to go to the customers’ head, one hero stands to put things in perspective.

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Ticket machine at Japanese train station surprises everyone with its rudeness【Video】

In a society that prides itself on polite customer service, this ticket machine stands out for its hilariously impolite treatment of customers.

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Seats descend from ceiling on Japanese train to provide extra comfort for passengers【Video】

It might look like brand new technology, but this surprising system is on a train that’s been running for more than forty years.

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ANA sends over 5,000 passengers to their destinations without luggage in one day

Thousands of passengers arrived at their destinations all over Japan last night, only to find that everyone’s bags were left behind.

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Amazon Japan responds to man’s tweet about his furry online purchase, internet is in love

An adorable tweet and a playful reply from Amazon has the Japanese net talking about both the cat and Amazon’s customer service.

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8 types of customer that irk supermarket store clerks in Japan

Can you see yourself in any of these annoying customer profiles?

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Japanese hotel guest leaves pile of erotic manga out, gets pleasant surprise from cleaning staff

Just because you like dirty dojinshi doesn’t mean you can’t have a clean room.

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25 ways Japanese politeness can get on the nerves of Japanese people

There is such a thing as being too courteous, and an online survey ranked the 25 most common examples of just that in Japan.

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Lotteria’s Burger with Everything on It takes us on an emotional roller coaster 【Taste test】

After ordering Lotteria’s heavily stacked Burger with Everything on It, Mr. Sato was brought to the depths of despair and back to greasy bliss in an unexpected turn of great customer service.

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Nine tales of stunningly crazy customer complaints in from the Japanese service industry

In Japan, it’s said that “The customer is God.” But sometimes God is angry, and no one can quite understand why.

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We contact Apple with angry complaint, they defuse our hostility with a single word

Dealing with angry customers all day is harrowing work, but Apple’s team was able to quell our reporter Hatori Go’s rage with but a single word.

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