customer service

Top 3 most feared customers according to former phone sales rep

Who beats out religious proponents and yakuza for the most feared customer to encounter at a mobile phone counter?

Read More

5 things about Japanese customer service that surprise foreign visitors

In Japan, the customer is God, and sometimes that means going above and beyond to please with distinctive styles of service.

Read More

Japanese commenters applaud tweet denouncing over-entitled customers

When “the customer is God” starts to go to the customers’ head, one hero stands to put things in perspective.

Read More

Ticket machine at Japanese train station surprises everyone with its rudeness【Video】

In a society that prides itself on polite customer service, this ticket machine stands out for its hilariously impolite treatment of customers.

Read More

Seats descend from ceiling on Japanese train to provide extra comfort for passengers【Video】

It might look like brand new technology, but this surprising system is on a train that’s been running for more than forty years.

Read More

ANA sends over 5,000 passengers to their destinations without luggage in one day

Thousands of passengers arrived at their destinations all over Japan last night, only to find that everyone’s bags were left behind.

Read More

Amazon Japan responds to man’s tweet about his furry online purchase, internet is in love

An adorable tweet and a playful reply from Amazon has the Japanese net talking about both the cat and Amazon’s customer service.

Read More

8 types of customer that irk supermarket store clerks in Japan

Can you see yourself in any of these annoying customer profiles?

Read More

Japanese hotel guest leaves pile of erotic manga out, gets pleasant surprise from cleaning staff

Just because you like dirty dojinshi doesn’t mean you can’t have a clean room.

Read More

25 ways Japanese politeness can get on the nerves of Japanese people

There is such a thing as being too courteous, and an online survey ranked the 25 most common examples of just that in Japan.

Read More

Lotteria’s Burger with Everything on It takes us on an emotional roller coaster 【Taste test】

After ordering Lotteria’s heavily stacked Burger with Everything on It, Mr. Sato was brought to the depths of despair and back to greasy bliss in an unexpected turn of great customer service.

Read More

Nine tales of stunningly crazy customer complaints in from the Japanese service industry

In Japan, it’s said that “The customer is God.” But sometimes God is angry, and no one can quite understand why.

Read More

We contact Apple with angry complaint, they defuse our hostility with a single word

Dealing with angry customers all day is harrowing work, but Apple’s team was able to quell our reporter Hatori Go’s rage with but a single word.

Read More

In Japan, the customer is always king, even if he’s a horny one.

Read More

Busboy found cleaning tables at blinding speeds in yakiniku restaurant

It’s good to see that the youth of today still know how to take their jobs seriously, but this guy definitely goes above and beyond!

Read More

Restaurant raises the bar for customer service in Japan, will help you name your baby

In Japan, customer service tends to pretty amazing across the board, but perhaps nowhere more so than in the restaurant industry. Some restaurants may be boisterously friendly and others may be quietly courteous, but you can just about always be assured that everyone on the staff, from your server to the owner, is working hard to ensure an enjoyable dining experience.

But even by those standards, this yakiniku restaurant goes above and beyond the call of duty, with an extensive list of extra special services they’re willing to provide. Of course, courteousness is a two-way street, so the restaurant also has 10 unique requests it in turn makes to its customers.

Read More

Top 10 acts of customer service that Japanese men would rather do without

In Japan customer service can be pretty unreal. Little things like taxi doors opening or closing automatically and complimentary reading glasses at check-out counters are harmless and go unnoticed by many locals, and are probably under-appreciated. Sometimes, however, the desire to please the customer and attend to their every need is a little over the top and some people find it just down-right annoying. 

Online research group iResearch surveyed a group of 200 male 20-somethings for their thoughts on “Which services do you secretly wish people would stop providing?” Some of the results are pretty understandable, but some of them make you wonder if the guys surveyed just hate people in general!

Read More

For chivalry, Japanese man tells female store clerk “I aint got nothing to say to you!”

Japan has a reputation for outstanding customer service, and as such you’ll usually find courtesy and pleasantness on both sides of retail transactions. As polite as clerks are, most shoppers are just as respectful towards the hard-working individuals who’re ringing their purchases up.

Still, not every customer is a joy to deal with, and one young women working at a convenience store thought she was encountering an extremely rude male customer who refused to be served by her. As it turns out, though, the man she’d mistaken for a chauvinist was simply following his own particular code of chivalry.

Read More

Kansai International: The airport that’s never lost a passenger’s bag

One of the many things we love about Japan is its amazing customer service, from intelligent packing to omnipresent station attendants who pop out of the walls to help you.

So we weren’t too surprised to hear that an airport in Japan has been judged to be the best airport in the world for baggage handling. And the details of the top-notch service that helped Kansai International Airport clinch the title are really quite impressive. For starters, the Osaka airport hasn’t lost a single item of luggage in over 20 years.

Read More

Toho Cinemas desperately seeking customers accidentally served non-diet soda

We’ve spoken many times about the insanely good customer service here in Japan. The latest example comes to us from the branch of  Toho Cinemas in Umeda, Osaka. If you visit their webpage right now, you are immediately greeted with an urgent message and fervent apology from the management regarding a terrible mistake: Some customers were given the wrong soda!

Read More

  1. 1
  2. 2