After ordering Lotteria’s heavily stacked Burger with Everything on It, Mr. Sato was brought to the depths of despair and back to greasy bliss in an unexpected turn of great customer service.
In Japan, it’s said that “The customer is God.” But sometimes God is angry, and no one can quite understand why.
Dealing with angry customers all day is harrowing work, but Apple’s team was able to quell our reporter Hatori Go’s rage with but a single word.
In Japan, the customer is always king, even if he’s a horny one.
It’s good to see that the youth of today still know how to take their jobs seriously, but this guy definitely goes above and beyond!
In Japan, customer service tends to pretty amazing across the board, but perhaps nowhere more so than in the restaurant industry. Some restaurants may be boisterously friendly and others may be quietly courteous, but you can just about always be assured that everyone on the staff, from your server to the owner, is working hard to ensure an enjoyable dining experience.
But even by those standards, this yakiniku restaurant goes above and beyond the call of duty, with an extensive list of extra special services they’re willing to provide. Of course, courteousness is a two-way street, so the restaurant also has 10 unique requests it in turn makes to its customers.
In Japan customer service can be pretty unreal. Little things like taxi doors opening or closing automatically and complimentary reading glasses at check-out counters are harmless and go unnoticed by many locals, and are probably under-appreciated. Sometimes, however, the desire to please the customer and attend to their every need is a little over the top and some people find it just down-right annoying.
Online research group iResearch surveyed a group of 200 male 20-somethings for their thoughts on “Which services do you secretly wish people would stop providing?” Some of the results are pretty understandable, but some of them make you wonder if the guys surveyed just hate people in general!
Japan has a reputation for outstanding customer service, and as such you’ll usually find courtesy and pleasantness on both sides of retail transactions. As polite as clerks are, most shoppers are just as respectful towards the hard-working individuals who’re ringing their purchases up.
Still, not every customer is a joy to deal with, and one young women working at a convenience store thought she was encountering an extremely rude male customer who refused to be served by her. As it turns out, though, the man she’d mistaken for a chauvinist was simply following his own particular code of chivalry.
So we weren’t too surprised to hear that an airport in Japan has been judged to be the best airport in the world for baggage handling. And the details of the top-notch service that helped Kansai International Airport clinch the title are really quite impressive. For starters, the Osaka airport hasn’t lost a single item of luggage in over 20 years.
We’ve spoken many times about the insanely good customer service here in Japan. The latest example comes to us from the branch of Toho Cinemas in Umeda, Osaka. If you visit their webpage right now, you are immediately greeted with an urgent message and fervent apology from the management regarding a terrible mistake: Some customers were given the wrong soda!
The reputation of Japanese customer service speaks for itself, but among the various businesses in the country certain establishments stand out even more for making patrons feel at home. Recently, President Magazine conducted a survey of over 1,000 men and women to find out which eating and drinking establishments made this grade.
Restaurants are often ranked in terms of delicious food, variety, and value, but this time we’re going to see which eateries people feel most comfortable going into and which ones have all the charm and ambiance of a prison chow hall.
One of the most awesome things about Japan is that you can expect amazing customer service just about anywhere. With exuberant convenience store clerks and burger deliverymen who reimburse you for the phone call you placed your order with, you almost expect employees to come bursting out of the walls in order to serve you…and sometimes they do!
After living here for any decent length of time, it’s easy to grow tired of the seemingly endless slew of blogs either singing Japan’s praises or celebrating its weirdness. But the thing is, there’s a reason so many of them exist. While many of the claims bloggers in Japan make are somewhat exaggerated or simply rehashes of the same experiences foreigners arriving in the country decades earlier had, there are nevertheless times when living in Japan can make you realise that the country is actually quite special.
Just last night, for example, I found myself the recipient of a tiny but powerful gesture that made me feel – after more than eight years of living here – that Japan is pretty damn cool sometimes.
Last night, dear reader, a fast food company gave me 10 yen. That’s about US$0.09.
Tokyo’s Akihabara is known the world over as a haven for all things otaku. Whatever your nerdy penchant, be it J-pop princesses, moe-style hug pillows or plastic Gundam models, you’re sure to find what you’re looking for in one of the thousands of outlets surrounding the station, and the enormous UDX complex, which is home to dozens of shops, restaurants and event spaces, is arguably the most sophisticated nerd-catering venue ever built.
Like many smarter establishments, UDX’s public restrooms are kept spick-and-span pretty much all of the time, and politely worded signs ask patrons to refrain from certain types of behaviour while making use of the facilities. Until today, though, we’d never imagined that an entertainment complex would have to ask visitors not to block up their toilets with banana peels…
I am crazy about Calbee Lightly Salted Potato Chips. I find its balance of saltiness and crispy texture to be really addictive. Some of my friends are fans of other chip brands, but I have stuck to Calbee’s for quite a long time.
The other day, I was enjoying a bag of chips when I happened to feel something like a hair in my mouth. I spat it out and saw something that looked like a thread attached to a chip. There was little doubt that what I saw was an accidental artifact of the production process.
During my university years, I had the pleasure of working part-time in a customer service role for a fairly well-known company in the UK. My job mainly involved manning the customer complaints line, apologising profusely on behalf of the company and asking customers in as nice a way as possible if they’d swear at me a bit less and not bring my mother into it. Happy days, as I’m sure you can imagine.
Some customer complaints are, of course, perfectly valid, and it’s only right that people should take a moment to voice their dissatisfaction when they feel they have been let down in some way. But as the following collection of tales from Japan’s netizens shows, for every reasonable customer complaint there are a dozen cases of customers behaving like idiots, demanding the impossible, or simply not knowing what they’re complaining about.
Airports and airlines frequently get a bad rap. The internet alone has more complaints about air travel than and episode of Evening at the Improv. However, buried deep among the stories of security gropings, crushed luggage and delayed flights lie some uplifting stories to restore your faith in humanity.
A while back we reported on JAL’s kind move to provide specialized guitar cases free of charge. That’s swell, but this story about what happened to our reporter Kuzo on his return flight on ANA after eating some dancing squid will brighten your day and remind you what customer service is all about.
There’s a so much talk over the level of customer service in Japan that you’d expect the locals to become desensitized to it before long. But every once in a while, a business raises the bar so much that even Japanese people can’t believe it.
One such business can be found in the posh Azabu-Juban area of Tokyo: a dry cleaner called Rejouir that is the one place that will take a paint-stained Hermes coat when no one else would dare try. One after another, customers including boutiques and other cleaners walk away satisfied. To those people, Rejouir’s president Takeshi Furuta is often referred to as “Kami” (god).
Recently, a bizarre scandal surfaced involving South Korean McDonald’s home delivery service. The chain of events was set in motion when a university student living in Seoul’s Mapo district made a phone call to order two hamburger combos, then waited for his order to be delivered. Little did he know that in doing so he was about to become entangled in a scandal that caught the attention of most of Asia.