We have all experienced it before. You’re too tired to cook, but also too tired to go sit down at a restaurant. You want a quick meal that takes no effort at all and you want to just veg out on the couch while you eat. Off to the McDonald’s drive-thru you go to order yourself a BigMac meal. You finally make it home, park yourself in front of the TV and peel open the greasy bag only to find that THEY FORGOT YOUR FRIES!!! Exhausted and completely famished, you bitterly bite into your BigMac which somehow doesn’t taste as good without a fry chaser.
But if you are in Japan, you can call up the McDonald’s you ordered your meal from and they will deliver the missing item…for free.
Many may already know that McDonald’s Japan delivers meals to your front door, but what you might not know is they will also deliver items that were purchased in-store that didn’t quite make it into the bag. If you find yourself in the scenario described above, simply call up the McDonald’s location you purchased your item from and you can potentially receive your missing item. There are two endings to a missing item conundrum:
- Evidence of your botched order
If you have your receipt and it shows that you ordered two BigMacs but only received one, a McDonald’s employee will promptly deliver your second BigMac. McDonald’s Japan states that you must have proof that the order wasn’t fulfilled correctly (your receipt) to receive a forgotten item, but even if you can’t, you won’t go away empty-handed from the inconvenient situation.
- No proof of your missing item
If you are sure you ordered two BigMacs, but the receipt only reflects that you ordered one, you can still call up McDonald’s and report your missing BigMac. In this case, since you have no written proof of ever ordering two burgers and you only paid for one, a McDonald’s employee will still come out to your residence, but will deliver a free meal deal coupon and a sincere apology instead of an actual BigMac.
In either case, you’ll still walk away with some compensation for your messed-up order. It might be a better deal to not have any proof since you get an entire meal for free (at a later time). How’s that for great customer service?